I was so disappointed with this company and will never order from them again. After placing my order, and picking my delivery date (3 days later), I received no other correspondence from the company other than a shipping confirmation. I never got a delivery notification, so several days later I check the status of my order, only to find out that the delivery company (OnTrac) was "holding" my order, waiting for confirmation of the address. OnTrac didn't contact me. Heart and Thorn neglected to contact me to let me know what was going on, nor did they confirm the delivery address (which was correct) with OnTrac. If I had not followed up on my own to check the status of my delivery, it would have been sent back and never delivered. This process makes absolutely no sense. Why am I the one following up when this should be the responsibility of Heart and Thorn? Upon calling Heart and Thorn to inquire and confirm the address, the customer service person googled the address after I assured them it was correct, only to tell me that 'it didn't look like a neighborhood'. They told me I had to confirm with OnTrac which is completely illogical. Just horrible customer service and total neglect from a company who you're paying to do a service for you. The flowers were delivered after I repeatedly contacted OnTrac; however, they were delivered over a week late and it was such a hassle and added stress - which should not have been my responsibility given how expensive this service is to begin with. Totally incompetent company that I would never recommend.

Delivery was on time! Champagne was perfect! Flowers were wilted and crushed.

Pops of Cheer Flowers & Champagne Gift

The flowers and gifts were beautiful, timely delivered and customer service was helpful and responsive!

Good range of choice for the price, and delivered on the date requested. I am told the flowers are lovely, though shan't actually see them myself.