Free Same-Day Delivery in Mississauga & Area for orders above $100. Order by 11am ET

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Free Same-Day Delivery in Mississauga & Area for orders above $100. Order by 11am ET

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    • Refunds & Returns

    Overview

    This policy outlines how order issues are handled and the situations where refunds, replacements, or credits are not available.

    Damaged or Missing Items

    If an order arrives damaged, defective, or missing items, the issue must be reported by the purchaser or recipient within the applicable timeframe:

    Perishable items: within 24 hours of delivery
    Non-perishable items: within 5 days of delivery

    Clear photos of the damaged item(s) and the original packaging are required so the issue can be assessed. Once received, customer service will review the claim and respond within 24–48 hours.

    Where appropriate, a replacement or store credit may be offered. Refunds are not issued for items damaged during transit.

    Refund Eligibility

    Refunds are not available in the following situations:

    • Perishable items delivered using slower or non-recommended delivery methods
    • Situations where perishable items are substituted with non-perishable alternatives at our discretion to protect quality and ensure successful delivery
    • Customized or personalized items
    • Change of mind after an order has been placed
    • Personal taste or preference
    • Substitutions made in accordance with our guidelines
    • Undeliverable orders due to incorrect or incomplete address information, recipient unavailability, or refusal
    • Orders marked as delivered where proof of delivery has been obtained
    • Delays or delivery issues caused by circumstances beyond our control

    Returns

    Orders are fulfilled specifically for each customer and many items cannot be reused or resold. As a result:

    • Refused deliveries are treated as undeliverable orders and are not eligible for refunds
    • Perishable items cannot be returned

    Re-Delivery

    If an order cannot be delivered due to customer or recipient circumstances, re-delivery may be offered at the purchaser’s expense.

    • Re-delivery fees depend on the product type and destination
    • Perishable items may require remaking or replacement, and customers may be charged for associated costs when items cannot be reused or resold

    Cancellations and Order Changes

    Orders begin processing shortly after payment is submitted.

    • Once an order has been dispatched, address changes or cancellations are no longer possible
    • Customers should contact us promptly after placing an order, and before dispatch, if an address change or correction is needed
    • During peak periods or holidays, additional notice may be required and changes cannot be guaranteed

    Events Beyond Our Control

    We are not responsible for refunds or credits related to delays, non-delivery, or service interruptions caused by circumstances beyond our control, including but not limited to weather events, delivery disruptions, labor issues, or public emergencies.

    Customers are responsible for providing complete and accurate delivery information at all times.

    Questions or Support

    For assistance with an order, please contact customer service. Additional delivery-related questions may be answered on our FAQ page.