At Heart & Thorn, we strive to deliver your subscription with excellent service, and flexibility, every time. To that end, we offer Heart & Thorn “Special Care Gift Delivery Services”.
We are pleased to offer Free Flower Delivery Services in USA and Canada.
Your Flower Delivery will be delivered by experienced delivery service providers at No Charge — Locally and Across USA and Canada! To qualify for Free Delivery a minimum purchase of one hundred dollars (USD/CAD) (before taxes) is required per delivery location.
*Please note free shipping is NOT AVAILABLE for Hawaii, Alaska and U.S Protectorates.
We process all orders within one hour of receipt of payment during normal business hours unless otherwise requested.
Whether your gift needs to get to its destination the same day, next morning, the next evening or in a week or two, we use a suite of delivery services to meet your needs. See details below to learn more about each of our delivery services.
Below are Heart & Thorn delivery services available for deliveries traveling within USA & Canada.
Heart & Thorn Express, Air & Priority Delivery Services
All of Heart & Thorn Express, Air & Priority Delivery Services are money-back guaranteed** delivery services.
Heart & Thorn Express® Services
Express® Guaranteed* Next Day Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today.
Receive guaranteed delivery in USA and Canada by the end of the next business day.* However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* on the business day specified by Heart & Thorn checkout.
When next business day delivery is needed and getting a shipment there by end of day is soon enough, choose our Express service.
Heart & Thorn Express 9AM®
Express 9AM® Guaranteed* Delivery by 9 a.m. the next business day. Ordering deadline: 2 pm today.
Delivery guaranteed* from select points in USA to select points in USA and Canada by 9:00 a.m. the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* by 9:00 a.m. on the business day specified by Heart & Thorn checkout .
Heart & Thorn Express® 10:30AM
Express 10:30AM® Guaranteed* Delivery by 10:30 a.m. the next business day. Ordering deadline: 2 pm today
Delivery guaranteed* from select points in USA and Canada to select points in USA and Canada by 10:30 a.m. the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* by 10:30 a.m. on the business day specified by Heart & Thorn checkout.
Heart & Thorn Express®
Delivery guaranteed* from most points in USA and Canada to most points in USA and Canada by End of Day the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* by End of Day on the business day specified by Heart & Thorn checkout.
Heart & Thorn Express® Evening
Delivery guaranteed* from most points in USA and Canada to select points in USA and Canada between 5:30 p.m. and 9:00 p.m. the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Heart & Thorn checkout.
Heart & Thorn Xpresspost®
Guaranteed* Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Heart & Thorn checkout.
Heart & Thorn Priority Air Service®
Guaranteed* Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Heart & Thorn checkout.
*Certain terms, conditions and geographic restrictions apply (including point of origin and destination guarantee restrictions and money-back guarantee restrictions). In most cases, end of day means 5 p.m. for deliveries to Business Locations and 8 p.m. to residential locations.
Heart & Thorn basic ground services are not money-back guaranteed* delivery services. Heart & Thorn Expedited Ground, Heart & Thorn Ground 9AM, Heart & Thorn Ground 10:30AM and Heart & Thorn Ground Evening are money-back guaranteed* delivery services.
Heart & Thorn Basic Ground® Service
Ground Service® Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today. Typical (Not Guaranteed) delivery times are indicated when you checkout. With this alternative, shipments can arrive by the end of one or more business days, depending on your destination. For less time-sensitive shipments in one or more business days. If the gift delivery cost (before taxes) is over $100 (per delivery location), this is a FREE service throughout USA and Canada. In no event is a delivery tendered using Heart & Thorn Ground service eligible for a delivery guarantee.
Heart & Thorn Ground® 9AM
Delivery guaranteed* from select points in USA and Canada to select non-regional points in USA and Canada by 9:00 a.m. within two or more business days. However, where it is not possible to effect delivery by such guaranteed delivery time, delivery will be guaranteed* by 9:00 a.m. on the business day specified by Heart & Thorn checkout.
Heart & Thorn Ground® 10:30AM
Delivery guaranteed* from select points in USA and Canada to select non-regional points in USA and Canada by 10:30 a.m. within two or more business days. However, where it is not possible to effect delivery by such guaranteed delivery time, delivery will be guaranteed* by 10:30 a.m. on the business day specified by Heart & Thorn checkout
Heart & Thorn Ground® Evening
Delivery guaranteed* from most points in USA to select points in USA between 5:30 p.m. and 9:00 p.m. within two to six business days. However, where it is not possible to effect delivery by such guaranteed delivery time, delivery will be guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Heart & Thorn checkout.
Heart & Thorn ships across the globe! That being said, time of delivery and costs can vary greatly depending on the destination. If shipping an order outside of the United States or Canada , please call our Customer Service Representatives at 1-877-601-9060. We’re more than happy to help create a tailored shipping package to ensure your gift arrives precisely where it needs to.
WHAT IF NO-ONE IS AT HOME FOR THE DELIVERY?
For Local Deliveries - If no one is at home when our drivers attempt delivery, our drivers will call the gift recipient to see where they can safely leave the gift. If the driver cannot reach the gift recipient, they will leave a a message (if possible) and the driver will leave the package at a safe place without obtaining a signature. If the gift cannot be left safely and no one can accept the delivery, re-delivery will be necessary. A re-delivery charge may be required at an additional charge (typically $15-$40). We will try to avoid the re-delivery but will not leave a gift in an unsafe place. We will arrange the re-delivery at the earliest possible time - often later in the day or the next day. The re-delivery charge will be charged to your VISA or Mastercard. If you have paid for your order by PayPal, we will not do the re-delivery until we have received the re-delivery fees.
For Deliveries Outside of the Local Delivery Area - For shipments by common carrier, the courier will not attempt to contact the gift recipient if no one is at home when the gift arrives. Common carriers never call gift recipients. Instead they will leave the package at the front door if they feel it is safe to do so. If they do not feel it is safe to leave it at the front door, they will leave a notice indicating where the gift can be picked up by the gift recipient (e.g. at the post office or a Drop Box). If the package is not picked up in the following 10 days, if will be returned to Heart & Thorn. Redelivery may be attempted. A re-delivery charge may be required at an additional charge (typically $15-$40).
Unless otherwise indicated, the following Heart & Thorn Specialized Services may be added to any delivery for an additional charge. Other specialized services may be available upon request.
HOLD FOR PICKUP
Where a gift recipient is not available to accept a delivery attempt by one of couriers, the delivery will be held at an authorized location for in-person pickup. Deliveries held for pickup will be held at the authorized location up to five business days. If the gift recipient fails to pick up the delivery during this time, the package will be returned to our warehouse at the customer’s expense. In such circumstances, the customer will not be entitled to any refunds as the items are not able to be resold.
ADMINISTRATIVE CHARGES
Heart & Thorn reserves the right to discontinue, apply new, or modify existing, administrative charges at any time and from time to time. Unless otherwise indicated, any of the following Heart & Thorn administrative charges may be applied to any orders placed with Heart & Thorn.
ADDRESS CORRECTION
An additional $10 charge may be applied per piece where the recipient’s address is incorrect, incomplete or illegible.
PROOF OF DELIVERY
Unless otherwise specified in these Terms and Conditions, we will provide electronic proof of delivery, where available, to customers at no extra charge by contact our customer service department. An additional $25 charge will be applied if a customer requests, and is provided with, a hard copy proof of delivery.
OUR GUARANTEE
At Heart & Thorn, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment and hand package it with care. Our goal is to exceed your expectations. We guarantee our gift products to be of the highest quality, and we strive to maintain this quality throughout every delivery process.
GIFTS/GIFT BASKETS DAMAGED IN TRANSIT
Upon delivery, please have the gift recipient inspect the delivered goods and notify us by email of any damage within five business days of the delivery date. By email, provide us with enough information to allow us to understand the situation including pictures of the damages. We will not process any claim for loss of or damage for any delivery unless notice thereof sets out the particulars of the origin, destination, parcel identification number (PIN), date of delivery and the estimated amount claimed in respect of such loss or damage is given to us within the time limits set out below, failing which we will have no liability in respect of the delivery. Documentation must include pictures of the damages, estimates for repair, or other records. Failure to submit the necessary supporting documentation will result in the claim being denied.
The right to damages of any kind against us will be extinguished unless we are contacted within five business days of the damage package being received or five days from the date on which the delivery should have been delivered, or five days from the date on which delivery stopped.
Excluding refund requests made in respect of our service guarantees, all claims must be submitted in writing by email with supporting documentation.
We do not accept returns of damaged gifts in any circumstances as most of the items that we sell are customized, gift wrapped or food items and cannot be resold. However, we will replace the damaged items if the damage was caused by Fedex, UPS or any courier and supporting documentation is provided. Items that are not damaged, will not be replaced.
DELAY
Upon request, Heart & Thorn will, at our sole option, refund or credit the delivery fees that a customer has paid if a guaranteed delivery is not delivered in accordance with the applicable service guarantee. The amount of the refund will be the difference between ground delivery costs and the delivery cost the customer paid. By accepting the Terms & Conditions herein, the customer recognizes that delays are beyond our control and a customer is limited to partial refunds of delivery fees only if a gift is delayed in transit.
We are not responsible for the consequences (direct or indirect) of a failure to deliver a delivery by a stipulated time.
We are under no obligation to refund or credit a customer for any delivery charges, or for any loss, damage, delay, non-delivery, mis-delivery or failure to perform, caused by events beyond our control, including, but not limited to, any act, default or omission of the gift sender/customer, gift recipient or any party having an interest in the delivery, defects or inherent vice in the delivery, acts of God, perils of the air, weather conditions, mechanical delays, disruptions in air or ground transportation networks, acts of public enemies, public health crises, quarantine, war, strikes or other labor disruptions (of any entity including vendors, suppliers or customers), terrorism, riots or civil commotion, acts of public authorities (including customs or health officials) with actual or apparent authority, customs clearance delays, import/export documentation deficiencies or deliveries requiring extraordinary handling, documentation or routing.